Aged Care Guides and Resources
Whether you’re looking for aged care for yourself or a loved one, it can be a confusing and emotionally difficult time.
Explore our guides to all things aged care, from the Support at Home changes to accessing funding and choosing a provider.
The Support at Home programme
On 25 November 2024, the Australian Government passed the new Aged Care Act. These are the new overarching laws that set out how the aged care industry operates.
Read our guides to how this might affect you.
Everything you need to know about
Home Care Packages
A Complete Guide to Home Care Package Funding and Fees
Read our complete guide to Home Care Packages (HCP) and the new Support at Home program.
How to Understand Your Home Care Package Eligibility
Learn more about key eligibility requirements for Home Care Packages.
Home Care Package Inclusions & Exclusions 2025
A guide to what's included in your Home Care Package, and what isn't.
A Breakdown of Home Care Package Fees & Levels
Learn more about the four levels of Home Care Package funding, plus associated fees.
How to find and book aged care supports
What types of aged care support does Hireup provide?
Hireup offers a diverse range of personalised services for older Australians, including domestic assistance, personal care, and social support.
How to find reliable aged care support workers in Australia
The most common ways to find support are by hiring your own workers via online platforms like Hireup or Mable, or directly via a funding provider, such as Australian Unity or Trilogy Care.
Frequently asked questions
Are there different eligibility criteria for the different levels of Home Care Packages?
Can I manage my own Home Care Package?
How is my eligibility for a Home Care Package assessed?
What is the minimum age to be eligible for a Home Care Package?
Where can I apply for a Home Care Package assessment?
Will the Home Care Package eligibility rules change when the Support at Home program starts in 2025?
What's the difference between Home Care and Residential Care?
Can I use my Home Care Package funds for home modifications in 2025?
What kind of personal care services are included in a Home Care Package?
How can I find out if a specific service or item is included in my Home Care Package?
Is assistive technology covered by Home Care Package funding?
Will Home Care Package inclusions and exclusions change under the Support at Home program?
What are some common things that cannot be funded by a Home Care Package?
If you or someone you care about is receiving aged care, it’s important to know your rights and to feel confident speaking up when something doesn’t feel right.
The Australian Government has introduced a new Statement of Rights to clearly set out what every older person should expect when getting support. It’s part of a broader shift toward aged care that puts people first. Along with the New Aged Care Act, this will officially be in place from November 1, 2025.
