What types of aged care support does Hireup provide?

Yes. Support at Home recipients can use their individualised funding to engage workers via Hireup. Because Hireup is an NDIS-registered provider that also meets aged care standards, it can work alongside your Lead Provider to facilitate your daily support requirements.

All workers undergo a strict onboarding process. Many workers on the platform hold Certificate III or IV in Individual Support (Ageing), though you can choose workers based on the specific level of experience or qualification your plan requires. This flexibility is a key reason for the positive Hireup reviews aged care users often share.

Hireup’s employment model means that workers are supported by a central team. The platform’s booking system allows for clear communication and scheduling, while the Hireup safety checks and quality team monitors feedback and performance to ensure consistent service delivery for all older Australians. 

In a traditional agency, you rarely know who will walk through your door. With Hireup, you choose your worker based on their profile, reviews, and personality. Additionally, Hireup’s lower overheads often mean more of your funding goes directly toward support hours rather than agency fees.

Whilst Hireup does offer an extensive range of support types, at this stage we do not provide allied health support. You can book Hireup workers to attend therapy sessions and practise activities recommended by your health professional. This helps Support at Home recipients stay consistent with their restorative care goals between clinical visits.

Unlike many "gig economy" platforms, Hireup is the legal employer of its workers. This means Hireup safety checks and quality are higher because Hireup handles all insurance, tax, and training. Compared to traditional agencies, Hireup is typically more cost-effective and flexible, as there are no lock-in contracts or exit fees.

While the platform and worker pool are the same, the funding and reporting requirements differ. For Hireup for aged care, the support is tailored to the Support at Home service list, focusing on ageing in place and independence. NDIS support is focused on disability-related goals. Both benefit from the same high standard of Hireup safety checks and quality.

You can create an "Account Manager" profile. This allows you to search for workers, message them, and manage the roster on behalf of your elderly relative, ensuring they receive the high-quality Hireup aged care they deserve while you handle the administration.

Hireup does not directly provide allied health clinicians like physiotherapists or occupational therapists. However, many support workers on Hireup can assist older Australians with "therapy support", helping them follow through with prescribed exercise programs or driving them to appointments. For clinical assessment, you should always consult a registered allied health professional through My Aged Care.

Yes. Support at Home recipients can book respite care through Hireup to give their primary carers a break. While Hireup is best suited for planned support, its community of 14,000+ workers makes it a viable option for finding short-term assistance. For immediate medical emergencies, however, you should always contact 000.

Compared to traditional agencies, Hireup offers more flexibility, no lock-in contracts, and the ability to choose your own team. Since Hireup is the legal employer of its workers safety checks and quality are managed centrally, with Hireup handling insurance and superannuation. 

The platform and worker pool are the same, but the funding streams differ. Hireup for aged care aligns with the Support at Home service list (focusing on domestic assistance, personal care, and community access), while NDIS support focuses on disability-related goals. Both share the same rigorous safety checks and quality standards used by Hireup.

Hireup does not provide or install home modifications (like ramps or rails) or mobility aids. However, support workers can assist older Australians in using their existing assistive technology or mobility aids safely during daily tasks.

Absolutely. Social support is a core pillar of Hireup. You can book workers to accompany you to social clubs, help you attend community events, or simply visit for a chat and a cup of tea.

You can register as an "Account Manager." This allows you to vet workers, message them, and manage the roster on behalf of your elderly relative. This provides families with visibility and control over who is entering their loved one's home.

If you were already an NDIS participant before turning 65, you can generally choose to stay with the NDIS. In this case, you can continue using Hireup for support under your NDIS plan. If you transition to the aged care system, you would move to the Support at Home program.

Yes. Hireup workers are frequently booked to help with daily living tasks, meal preparation, and light domestic assistance. You have total flexibility to choose a worker who shares your interests or cooking style, which is why Hireup for aged care is so effective for those living independently.