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Hireup Terms of Use

Last Updated: August 2025

1. Introduction

1.1 About Hireup

Hireup is an online platform that enables people with disability or older people to find, hire and manage various disability or assistance Support Services.  

1.2 What these Terms of Use are about

These Terms of Use (Terms) govern your access to and use of the Hireup Website and the Platform (whichever is applicable). 

By accessing or using the Website or Platform, you agree to be bound by these Terms and our Privacy Policy. 

If you do not agree to these Terms, you must not use the Website or Platform.

Table of Contents

1. Introduction

2. Website Users 

3. Platform Users

4. General

5. Definitions

2. Website Users

This section 2 of these Terms only relate to Website users and not Platform users. 

2.1 Access and Use 

You may only use this Website for lawful purposes. You must not use the Website: 

  • In a way that breaches any applicable laws or regulations; 
  • To infringe on our Intellectual Property rights or those of any third party; 
  • To transmit any unsolicited or unauthorised advertising, promotional materials or spam; and 
  • To knowingly transmit viruses, malware or other harmful technology. 

2.2  Intellectual Property 

Unless otherwise stated, we own or license all Intellectual Property rights in the Website and its Contents. This includes but is not limited to text, graphics, logos and icons. You must not otherwise reproduce, distribute, modify or use any Content from our Website without our prior written consent. 

The Website may contain links to other websites operated by third parties. We do not endorse or approve any third party websites, and we are not responsible for their content, privacy practices, or terms of use. 

2.4 Disclaimers 

To the maximum extent permitted by law and subject to your consumer law rights: 

  • We do not guarantee that the Website will be error-free or uninterrupted; 
  • The Website and its contents are provided on an “as is” basis without any representations or warranties, either express or implied; and  
  • We will not be responsible for your use of the Website, including your negligence. 

2.5 Changes to these Terms 

If you are a Website user, you understand that we may change these Terms at any time by updating this page and the “Last Updated” date at the top of these Terms. 

By continuing to use the Website, you agree to be bound by the updated Terms. If you do not agree with these Terms, you must not use the Website. 

3. Platform Users 

This section 3 of these Terms only related to Platform Approved Users. 

3.1 Overview  

  • These Terms set out the terms and conditions of using the Platform.  
  • By accessing or using the Platform, you acknowledge and agree that you will comply with and are bound by these Terms. 
  • If you disagree with any part of these Terms, you must not use the Platform. 

3.2 Accessing the Platform 

  • By registering a Hireup Account and using the Platform, you accept these Terms. 
  • Hireup grants you a non-exclusive, fee-free, revocable and non-transferable license to use the Platform in accordance with these Terms. 
  • You must be an Approved User to access and use certain features and information on the Platform. In order to be an Approved User, you must complete the registration process and enter into the appropriate agreements with Hireup. 
  • Access to certain areas and information on the Platform is restricted. 
  • Hireup reserves the right to refuse you access to the Platform at any time subject to these Terms or the terms of the relevant agreement between you and Hireup. 
  • All personal information you provide to us will be treated in accordance with our Privacy Policy.
  • While we strive to always make the Platform available to you, we do not make any promises that it will be available 100% of the time. 

3.3 Using the Platform 

While using the Platform, you must act honestly, reasonably and appropriately. Without limiting the Hireup Policies and Procedures, you must not: 

  • Provide any information that is incorrect, misleading or deceptive on your Profile or in any communications you have with Hireup, our representatives or any User; 
  • Include any offensive, defamatory, derogatory or inappropriate material on your Profile or in any communications you have with Hireup, our representatives or any Approved User; 
  • Use the Platform or communicate with Hireup, our representatives or any Approved User for a purpose which is not related to the provision or receipt of Support Services through the Platform; 
  • Assault, harass or intimidate any other Approved User, or deliberately or negligently expose any other Approved User to a risk of physical, psychological or other harm; 
  • Assign or otherwise transfer any of your Accounts to another party. You are responsible for any and all activities conducted on and through your Account; 
  • Tamper with or modify the Platform (including transmitting viruses and using trojan horses); 
  • Use data mining, robots, screen scraping or similar data gathering and extraction tools on the Platform;
  • Do anything illegal, including infringing the rights of a third party; 
  • Use the Platform in a way that it is not intended to be used; or  
  • Facilitate or assist a third party to do any of the above acts.   

3.4 Confidentiality and Security 

You are responsible for maintaining the confidentiality and security of your Account login details and must not disclose your Account login details to any third party (except to an Account Manager as appropriate). 

You must immediately notify us if you know or have any reason to suspect that your Account login details have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorised access or use of your Accounts. 

3.5 Termination and Suspension

You may terminate your agreement with Hireup at any time by sending us an email. 

We reserve the right to suspend or terminate your access to the Platform at any time subject to these Terms and the terms of your relevant agreement with us. This includes but is not limited to: 

  1. Your breach of these Terms or the terms of your relevant agreement with Hireup; 
  2. If there is an interruption, fault, virus or unauthorised access on the Platform or the Hireup systems;
  3. You violating applicable laws; or 
  4. Action is necessary to protect the safety and wellbeing of other Approved Users.

3.6 Intellectual Property 

You acknowledge and agree that all Intellectual Property Rights in the Platform and any Content are the exclusive property of Hireup and/or its licensors or authorised third parties and that you will not acquire any rights, including Intellectual Property Rights, in the Platform or the Content.

You agree that you will not copy, remove, alter or obscure any Intellectual Property Rights incorporated in or accompanying the Platform or the Content. You will not use, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Platform or Content. 

The Platform may contain links to third party websites which are not under the control of Hireup. We are not responsible for the content on the third party websites. You acknowledge that you enter third party websites from the Platform at your own risk.

You acknowledge that the Platform uses cookies and automatically collects log data and device information when you access and use the Platform. By accessing the Platform and agreeing to these Terms, you consent to Hireup’s use of cookies and collection of data in accordance with the terms of our Privacy Policy.

3.8 Disclaimer 

To the maximum extent permitted by law and subject to your consumer law rights, the Platform is provided on an “as is” basis without any representations or warranties, either express or implied. Nothing in this clause limits any rights you may have under your relevant agreement with Us. 

3.9 Changes to the Terms of use

We may modify these Terms at any time. If we make material changes to the Terms, we will provide you with reasonable notice of any material changes via email, or any other contact method available to us, at least 14 days before the date they become effective. 

The revised Terms will then be uploaded with the “Last Updated” date at the top of these Terms. 

Your continued use of the Platform following such upload will constitute your acceptance of any changes. If you disagree with the revised Terms, you must terminate any agreement you have with Hireup and cease using the Platform.

4. General

4.1  Privacy 

We handle any personal information you provide to use through our Website or the Platform in accordance with our Privacy Policy and applicable Privacy Laws. 

4.2 Warranties 

You represent, warrant and agree that: 

  • You will not use the Website or Platform, including Hireup’s Intellectual Property, in any way that competes with our business; 
  • There are no legal restrictions preventing you from agreeing to these Terms; 
  • All information and documentation that you provide to us in connection with these Terms is true, correct and complete; and 
  • You have not relied on any representations or warranties made by us in connection with the Platform (including as to whether the Platform is or will be fit or suitable for your particular purpose), unless expressly stipulated in these Terms. 

4.3 Consumer Law Rights 

You may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights.

4.4 Enforcement

If any provision of these Terms is, or becomes, unenforceable, that will not affect the enforceability of the other provisions of these Terms.

4.5 Governing Law

These Terms are governed by the laws of New South Wales. You irrevocably and unconditionally agree to submit to the exclusive jurisdiction of the courts of New South Wales. 

4.6 Contact Us 

If you have any questions about these Terms please contact us at: 

Phone: (02) 9113 5933

Email: hello@hireup.com.au 

5 Definitions

“Account” means an account that is created by you (or on your behalf, such as by an Account Manager) or created by a Provider to allow you to access the Platform in connection with the Support Services.  

“Account Manager” means a person that is at least 18 years of age and is a duly appointed attorney or authorised decision maker for the Client, or as otherwise permitted in accordance with the Account Manager Policy. 

“Approved User” means a Support Worker, Client, Account Manager or Provider or any other person Hireup authorises to use the Platform, in accordance with Hireup’s Registration Process and any relevant Hireup Policy. 

“Booking” means an engagement or request made by you (or on your behalf) on the Platform for a Support Worker to perform Support Services, including in accordance with any relevant Hireup Policy. 

“Content” means any material or content displayed on the Platform not including Approved User’s personal information. 

“Hireup” (or “we”, “us” and “our”) means Hireup Pty Ltd (ACN 600 120 787) of Level 5, 321 Kent Street, Sydney NSW 2000, and any of Hireup’s related entities that form part of the Hireup corporate group (as the context requires)..

“Intellectual Property Rights” means any and all industrial and intellectual property rights of whatever nature, throughout the world, conferred under statute, common law or equity, whether existing now or at any time in the future and whether registered, registrable or otherwise. This includes, but is not limited to, any rights in respect of, or in connection with, copyright, patents, circuit layouts, trademarks, service marks, business names, trade names, domain names, designs, confidential information, trade secrets and know-how. This also includes the right to apply or renew such rights.

“Platform” means the Hireup web app, the Hireup iPhone App, iPad App and Android App and all parts and pages of the same, and any other mediums we make available to you from time to time.

“Policies” (or Policy) means the published standards, statements and procedures of Hireup, as may be amended from time to time, and available on the Platform, including, those found here https://help.hireup.com.au/hc/en-us/sections/360005954872-Policies-and-Procedures. 

“Privacy Policy” means Hireup’s policy on the collection, use and disclosure of personal information (including sensitive and health information), as amended from time to time, and available on the Platform or at: https://hireup.com.au/privacy/ 

“Profile” means the information provided by you as part of the Registration Process and displayed in your Account on the Platform, as amended from time to time.  

“Support Services” means the home care and support services requested by you, such as those provided to a Client by a Support Worker during a Confirmed Booking, or such other services agreed by the parties from time to time, including any specified in an applicable Support Services Guide, and otherwise in accordance with the Service Agreement. 

“Website” means the Hireup website (currently, www.hireup.com.au)

“You” (or “your”) means the person reading these Terms..