Trusted and verified support
Hireup is committed to the highest levels of safety for all of our users.
Learn more about the safeguards and policies we've built to ensure our community is safe for everyone.
How we verify our workers
Our support workers are employees, not independent contractors. This means all our support workers go through comprehensive checks before being approved to provide support.
Validation of identity, Nationally Coordinated Criminal History Checks and applicable state-based checks.
We’re a registered NDIS provider, which means all our workers complete the NDIS Worker Screening Check.
We ensure Nationally Coordinated Criminal History Checks, state-based checks and the right to work are always valid and up to date.
What NDIS-registration means for you
Using an NDIS registered provider means you're getting support that adheres to the highest level of safety, as outlined by the NDIS Quality and Safeguards Commission.
As a registered provider, we can provide support to all Australians with disability, including people with NDIA-managed funding.
Worker training and certification
All Hireup workers are first-aid certified and complete safety related training before joining.
Active support workers are required to complete three training modules: working with purpose, working safely, and preventing abuse and neglect.
Support workers must hold their first aid certificate and maintain its validity.
Support workers must complete the NDIS Worker Orientation Module developed by the NDIS Quality & Safeguards Commission.
Every booking through Hireup is covered by comprehensive insurance, including Workers Compensation, Medical Malpractice, and General & Products Liability, protecting both you and your worker.
We’re always ready to help
We understand that sometimes things don’t go to plan, which is why our dedicated incident response team is always ready to provide timely support.
We monitor incident reports 24 hours a day and work with you to resolve incidents as quickly as possible
All incidents are reviewed and responded to within four hours.
Our message reporting system is monitored 24 hours a day, so we can confidentiality address and resolve any issues.
What our community is saying
Don’t take our word for it, take theirs
Over 11,000+ NDIS and aged care clients trust Hireup. Here’s what some of them have to say.
You find people that have your best interests at heart, the kind of people you want in your house. You want someone that has that passion to work in the disability space and cares.
Fareeya, Rifa’s Mum and account manager
I know that no matter what’s happened, my flatmate will always be here at the end of the day, and I’ll be safe.
David, ILO client
I use the Hireup app on my phone. I’m not good on computers and phones, but it’s as easy as winking. If I can do it, anybody can do it.
Frank, 85 year old Hireup client
Connect with NDIS-registered support workers in your local area today
