Competitive pricing without compromising on safety

To use Hireup, people with disability can either use a disability support package or their own personal income to pay for support. All NDIS participants (whether self, plan or agency managed) in all Australian states and territories can use Hireup.

Hireup is a registered NDIS provider. You can use the following types of funding with Hireup:

• NDIS-managed
• Plan-managed
• Self-managed

Yes, Hireup is compatible with all forms of funding. For people who don't receive funding through the NDIS, this could include:

• Self-funding through disposable income
• State-based funding (Community Participation funding)
• Other insurance-based funding (e.g. TAC, iCare, NIIS)

When you join Hireup, we'll ask what kind of plan management you have. This will tell us how you will pay for support through Hireup in one of three ways:

• Self-managed, send the invoice to you
• Plan-managed, send the invoice to your plan manager
• NDIA-managed, we will arrange to have invoices paid through the NDIS MyPlace portal

Hireup is registered with the NDIS in NSW, TAS, SA, VIC, QLD, WA and the ACT. This means all Hireup users in these states who choose to have their funding agency managed can use Hireup. If you live in a different state, only those choosing to self-manage or plan-manage part or all of their package will be able to use Hireup. This means those choosing to have their funding managed by the NDIA, will not be able to use Hireup yet.

Instructions on how to use Hireup for people who are agency managed and live in QLD, NSW, ACT, VIC, SA, TAS, WA or NT:

Stage 1
If you have just transitioned onto the NDIS and you are an existing Hireup user, you will need to change your financial details on your Hireup profile. To do this, 

1. Once logged in, navigate to the top right of the platform, click on your name located beside the messages icon
2. From the drop-down menu select Settings
3. Select Financial Details on the left hand menu
4. Complete your plan details, including start and finish date and how you wish to pay

If you are new to Hireup, you will be prompted to provide this information as you set up your account.

Stage 2
You will then need to create a service booking with Hireup through the NDIS MyPlace participant portal. 

There is a seven day payment period for your invoice.

In most situations, Hireup services are GST exempt. Our rates are shown exclusive of GST. (Some limited exceptions may apply)

In accordance with the SCHADS Award, if a worker uses their own car during a shift, they are entitled to claim $1.01 per kilometre. Hireup applies a rate of $1.07 per kilometre. This is calculated based on the distance driven during the shift and does not include travel to and from the shift.