How to join Hireup as a support worker
Here are step-by-step instructions for getting started on Hireup, from creating your account to booking your first job.
The application process
Step one
1. Create your Hireup account
Get started by creating your Hireup account with a few basic details, including your name, email, mobile number and postcode.
Once you've created your account, you'll be prompted to verify your documents.
Step two
2. Verify your documents
Next step is to gather the following documents and verify them with our trusted partner, Cited.
Cited typically verifies your documents within 2-3 days.
These documents are used to verify your identity and to keep Hireup safe for everyone.
Learn about the additional requirements for visa holders or if you have transitional documents ↓
Duration: Half to full day course, in person (online-only courses not accepted).
Cost: from $79.
Where to start:
Duration: 90 minute video course, online.
Cost: free.
Where to start:
Duration: 30+ minute online application.
Turnaround time: 1 day to several weeks, depending on state and citizenship status.
Cost: from $80 to $145 (dependent on state of residence).
Where to start:
1. First, start your Hireup application and upload your Photo ID (driver’s licence or passport). This is so that Hireup can verify your NDIS Worker Screening application.
2. Once you’ve completed the above, apply via the NDIS Worker Screening portal for your state:
You’ll need Hireup’s NDIS ID: 4-3LLK-1901
Add today’s date as your employment start date if prompted.
3. If you already have a disability screening, scroll down to Transitional Requirements for the NDIS Worker Screening to see if you can provide this instead of an NDIS Worker Screening temporarily.
*NSW and WA applicants need to visit either Service NSW or Department of Transport (WA)
If you're from Tasmania or the ACT, you will also need to complete the following check to provide support on Hireup.
Details: Required to work with any age in either TAS or ACT.
Both checks double as a Working With Children Check.
Turnaround Time: allow 3-4 weeks.
You will need to complete these additional checks if you'd like to provide transport support or support to children and/or teenagers.
Nationally Coordinated Criminal History Check (issued within the last 24 months)
Details: Only required if you wish to provide transport support to Hireup clients.
Cost: From $56.
Where to start:
Apply online with CITED and receive your Nationally Coordinated Criminal History Check via email (usually within 24 hours).
Working with Children Check for the state(s) you wish to work in
Details: Only required if you wish to provide support to children and/or teenagers (optional).
Be sure to apply for an Employee/Paid check, or upgrade your existing card from Volunteer to Paid.
Turnaround Time: 1 day to several weeks, depending on the state you’re located in.
Cost: from $80.
Where to start:
Step three
3. Complete your profile
On Hireup, who you support and the types of support you provide is entirely up to you.
To find work that matches your skillset, interests and availability, setup your worker preferences and profile. This is an important part of keeping our community informed, safe and thriving.
Want to know how to build a good profile?
Read our guide from Hireup client, Catherine C: What clients want to know about their disability support workers.
Step four
4. Start finding work!
Confirm your personal details and finalise your casual employment with Hireup.
Agree to your responsibilities and read up on how we’ll support you as an employee.
When you’re done, you’ll be part of the Hireup community and can start finding work.
Have any questions?
Having trouble signing up or completing verification? Our team is here to help!
Additional requirements for visa holders or if you have transitional documents
These are the visa requirements for registering on Hireup.
Working Holiday Visas
- Working Holiday Visa 417
- Work and Holiday Visa 462
These visas are not accepted by Hireup - unless coming on to support a particular user.
Student Visas
Student Visa 500
Both primary and secondary Visas accepted by Hireup.
485 Temporary Graduate Visa
Both primary and secondary Visas accepted by Hireup.
Work-Skilled Visas
189 Skilled Independent Visa
Accepted by Hireup
457 Temporary Work - Skilled | 482 Temporary Skill Shortage Visa
Primary - Not accepted by Hireup at all. Secondary - accepted by Hireup.
489 Skilled Regional Provisional Visa | 491 Skilled Regional Visa
Both primary and secondary Visas are accepted by Hireup if you live in QLD, SA, WA, NT or TAS.
Not accepted if you live in NSW, VIC or ACT.
887 Skilled Regional Visa
Both primary and secondary Visas accepted by Hireup.
Bridging Visas
010 Bridging Visa A | 020 Bridging Visa B | 030 Bridging Visa C | 050 Bridging Visa E | 051 Bridging Visa E
Accepted by Hireup, although we will need to run a VEVO check to ascertain specific restrictions, if any.
Partner Visas
309 Partner Provisional
Accepted by Hireup, although we will need to run a VEVO check to ascertain specific restrictions, if any.
801 Permanent Partner Visa | 820 Temporary Partner Visa
Accepted by Hireup.
Miscellaneous Visas
461 New Zealand Citizen Family Relationship Visa
Both primary and secondary Visas accepted by Hireup.
187 Regional Sponsored Migration Scheme
Both primary and secondary Visas accepted by Hireup.
408 Temporary Activity Visa
Both primary and secondary visas are accepted by Hireup, but only if no work restrictions are present. If 8107 work restriction is present, we cannot accept.
8547 Work Restriction present (on any Visa other than Working Holiday Visas)
Visas with this work restriction are not accepted by Hireup.
Most support workers on Hireup will need an NDIS Worker Screening. However, there are some instances where workers can provide documents they already have (such as previously issued disability screenings) in lieu of an NDIS Worker Screening.
These are called ‘transitional’ documents. Here are a list of acceptable transitional documents by state.
If you’re currently going through the support worker onboarding and have the correct documents for the transitional arrangements, please contact us at hello@hireup.com.au or (02) 9113 5933.
ACT
Working With Vulnerable People (WWVP) card
With an expiry date of 31 January 2024 or earlier, and card doesn’t include NDIS Activities.
You will also need:
Nationally Coordinated Criminal History Check
Issued in the last 24 months.
NSW
Nationally Coordinated Criminal History Check
Issued prior to February 1 2021, but no older than 24 months.
NT
Ochre Card (NT WWCC)
With an expiry date of 30th June 2023 or earlier.
You will also need:
Nationally Coordinated Criminal History Check
Issued in last 24 months.
QLD
Yellow card
With an expiry date of 31st Jan 2024 or earlier.
You will also need:
Nationally Coordinated Criminal History Check
Issued in last 24 months.
SA
Disability Services Employment Screening (DSEC)
With an expiry date of 31st March 2024 or earlier.
You will also need:
Nationally Coordinated Criminal History Check
Issued in last 24 months.
TAS
Register to Work With Vulnerable People (RWVP)
With an expiry date of 31st Jan 2024 or earlier, and card doesn’t include NDIS Endorsement.
You will also need:
Nationally Coordinated Criminal History Check
Issued in last 24 months
VIC
Transitional requirements do not apply. All Support Workers need an NDIS Worker Screening.
WA
Transitional requirements do not apply. All Support Workers need an NDIS Worker Screening.