Is Hireup better for aged care support than Mable?
When comparing Hireup vs Mable for aged care, the fundamental difference lies in safety and accountability.
Hireup operates as a direct employer of its workers, ensuring they are all fully vetted and insured. This is all managed under Hireup’s rigorous safety checks and quality framework that aligns with the standard of care outlined in the new Aged Care Act.
Mable is an online marketplace connecting participants with independent contractors, meaning participants are required to review the Product Disclosure Statement (PDS) to understand any state-based gaps in contractor liability and insurance coverage.
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The key differences between Hireup and Mable
What are the differences in costs for Hireup and Mable?
Do Hireup and Mable provide insurance and protections?
What aged care funding can I use with Mable and Hireup?
How do reviews compare for Hireup and Mable aged care services?
The key differences between Hireup and online platforms like Mable
| Online platforms | Hireup | |
|---|---|---|
| Employed and verified workers | No | Yes |
| Transparent, set pricing to easily manage your budget | No | Yes |
| Comprehensive insurance for every booking | No | Yes |
| Superannuation and tax for workers | No | Yes |
| 24/7 incident monitoring and dedicated response team | Some | Yes |
Online platforms
Employed and verified workers
No
Transparent, set pricing to easily manage your budget
No
Comprehensive insurance for every booking
No
Superannuation and tax for workers
No
24/7 incident monitoring and dedicated response team
Some
Hireup
Employed and verified workers
Yes
Transparent, set pricing to easily manage your budget
Yes
Comprehensive insurance for every booking
Yes
Superannuation and tax for workers
Yes
24/7 incident monitoring and dedicated response team
Yes
What are the differences in pricing between Hireup and Mable?
Hireup’s fixed rates provide financial assurance: you know you'll be receiving competitive rates for every booking and there is no need to haggle over prices. You are also guaranteed that your worker is being paid legal, fair wages including all entitlements.
Mable uses a marketplace model where participants negotiate rates directly with their workers.
The biggest difference with Hireup's pricing model is what's included in the hourly rate. Hireup rates include comprehensive insurance, 24/7 incident monitoring and worker screening, verification and training. Hireup will also handle payroll and all of the admin, including superannuation and tax contributions for workers.
Do Hireup and Mable provide insurance and protections?
Hireup provides full workers compensation, professional indemnity, and public liability with every booking. And, because workers are employees, Hireup holds the primary legal liability for every shift, providing peace of mind for both participants and workers. Because of Hireup's pricing model, these are all included in the fixed hourly rate.
Mable provides occupational indemnity and public liability insurances, however, because workers are independent contractors, participants are also required to review the Product Disclosure Statement (PDS) to understand any state-based gaps in contractor liability.
What aged care funding can I use with Mable and Hireup?
Both Hireup and Mable are compatible with the primary funding streams provided by the Australian Government for older Australians. Depending on how your plan is managed, you can use these platforms to engage workers for various types of support.
- Support at Home funding (The new standard): Since November 2025, this program has consolidated HCP and CHSP into one flexible model. Both Hireup and Mable align with this new system, letting you use your budget for services like personal care or domestic help, provided your lead provider facilitates the integration.
- Home Care Packages (Levels 1-4): You can use Hireup or Mable if you are "self-managing" your package, or if your provider has a service agreement with the platform. This gives you full control over choosing your workers and managing your budget.
How do reviews compare for Hireup and Mable aged care services?
Public sentiment on platforms like Trustpilot and Google Reviews provides a window into the daily experiences of Support at Home recipients.
- Mable reviews: Often highlight the vast number of workers available and the ability to negotiate lower rates directly with contractors. However, some reviews mention inconsistencies in worker reliability and the complexity of managing multiple independent contractors.
- Hireup reviews: Many users cite Hireup as the ideal choice for self management, as it allows clients to choose and manage their support at home — on their terms. Reviews focus on the "peace of mind" that comes from the employment model. Users frequently mention the high quality of Hireup safety checks and quality, noting that the support office is highly responsive when issues arise.
In summary, Hireup reviews for aged care suggest the platform is the preferred choice for those who value a dedicated approach to safety. By employing our workers directly and providing robust customer support, we remove the administrative and emotional burden of "managing" staff, allowing older Australians to focus on the support itself.
How does Hireup comply with the New Aged Care Act?
The Aged Care Act 2024 shifted the sector toward a "rights-based" model, placing the safety and dignity of older Australians at the centre of all care. This is where the gap between Hireup vs Mable for aged care becomes most apparent.
Under the new Act, providers must uphold a "Statement of Rights," ensuring workers have the appropriate skills and training. Hireup’s model is purpose-built for this:
- Safety and accountability: As an associated provider, Hireup is subject to strict audits by the Aged Care Quality and Safety Commission. This contrasts with "unregistered" platforms where the burden of quality control often falls on the individual recipient.
- Mandatory training: To meet the strengthened Quality Standards, all Hireup workers must complete mandatory modules, including "Working Safely" and "Safeguarding Against Harm" and “Supporting People with Dementia” (Read this guide on the required training for Hireup’s support workers).
- Empowering choice: The Act mandates that Support at Home participants should have "choice and control." Hireup facilitates this by allowing older Australians to choose their own workers while Hireup handles the complex legal compliance required by the new legislation.
This ensures older Australians are getting a service that is legally bound to the highest standards of care.
What types of aged care support does Hireup provide?
Hireup provides a streamlined way to access a variety of aged care services outlined in the Support at Home program. This includes domestic assistance, personal care, transport and everyday living supports. It also includes more specialised support, such as mobility support, dementia care and other personal health requirement.
Support at Home recipients can book Hireup workers for:
- Personal Care: Assistance with showering, dressing, and medication prompts to maintain hygiene and health.
- Everyday Living: Help with domestic tasks such as cleaning, laundry, meal preparation, and grocery shopping.
- Transport and Community Access: Escorting individuals to medical appointments or social outings to ensure they remain connected to their community.
- Specialised Support: Access to workers with specific experience in dementia care, complex physical needs, or cultural and linguistic diversity.
By using Hireup, older Australians can avoid the administrative burden of managing individual contracts with multiple independent providers, as all workers fall under the same high-standard employment umbrella.
