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COVID-19 Key Information

Hireup is responding to the COVID-19 pandemic to keep our community safe and supported.

All support can continue in line with state-based COVID-19 social distancing and safety guidelines.

On this page, you will find the latest information about providing support in your area, whether you need to wear Personal Protective Equipment (PPE), and any other important updates.

Please check this page regularly to stay updated, and keep each other safe.

For information on state vaccine requirements visit our vaccination update page.

Victoria

As Victoria’s COVID response changes, it's important to follow the public health advice set out by the Victorian Government.

New South Wales

As New South Wales' COVID response changes, it's important to follow the public health advice set out by the New South Wales Government.

Northern Territory

As The Northern Territory's COVID response changes, it's important to follow the public health advice set out by the Northern Territory Government.

Western Australia

As Western Australia's COVID response changes, it's important to follow the public health advice set out by the Western Australian Government.

Queensland

As Queensland's COVID response changes, it's important to follow the public health advice set out by the Queensland Government.

Australian Capital Territory

As the ACT's COVID response changes, it's important to follow the public health advice set out by the ACT Government.

South Australia

As South Australia's COVID response changes, it's important to follow the public health advice set out by the South Australian Government.

Tasmania

As Tasmania's COVID response changes, it's important to follow the public health advice set out by the Tasmanian Government.

If you are required to wear a mask on shift:

We will be providing support workers with a shift allowance of 50c per hour for the cost of PPE. There is no cost to clients. 

For information on vaccination see our vaccination update page

Vaccination overview - including how to get evidence of a vaccine

If you’re a close contact and planning to get a COVID-19 test, or have had a test and are awaiting your results, it’s important that you let Hireup know. Submit the appropriate form:

Or email us anytime at hello@hireup.com.au or call us weekdays between 8:00am - 5:30pm (AEST/AEDT).

Currently, people with NDIS plans can use ‘core funding’ to pay for rapid antigen tests for both themselves and their support workers. The NDIS website has more information.

Alternatively, here’s where you can find a testing clinic to get a free PCR test:

NSW

VIC

QLD

WA

SA

NT

TAS

Please check your State Government’s website regularly for updates and changes to restrictions
NSW Health / VIC Health

ACT Health / TAS Health 

NT Health / QLD Health

SA Health  / WA Health

For states that mandate masks and personal protective equipment (PPE) for disability support workers, Hireup pays their workers 50 cents per hour to cover the cost of PPE. Currently, no states mandate PPE.

What is PPE?


PPE refers to anything used or worn to promote the health and safety of both support workers and those seeking support. PPE includes things like gloves, goggles, face shields, face masks, and aprons. The type of PPE used should be based on the level of risk associated with the environment that you’re working in and the potential for exposure to infection.For more details on infection management at Hireup see our guide.

Learn how to use PPE correctly

As PPE is now widely available we encourage that you purchase PPE as required from your local chemist, Bunnings or online at RSEA.

We understand that for some people with disabilities, wearing a mask is not possible. Where this is the case, support workers should do all they can to maintain a safe distance of 1.5m and ensure their PPE is well-fitted and changed regularly.

Hireup is offering various free additional services for those finding it difficult to find and manage supports at this time: from helping you prepare and build your team of support workers, to managing  your account and more.

Read more: Assistance finding support

Access your Digital ID

Your Digital ID can be used during, or when travelling to and from a booking to verify your employment with Hireup and confirm that you are currently providing essential disability support work.

As a disability support worker, person with a disability, or carer for someone with a disability, you may be eligible for different forms of government paid pandemic leave.

It’s important to understand how to help stop the spread of COVID-19 in Australia, which includes staying home from work if you feel unwell.

Important Resources

Measures to keep you safe and supported during COVID-19.

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Safety Standards

Policies to keep our community safe and protected or staying safe during COVID-19

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Preparedness Guide

The latest advice for Hireup's community to respond to the coronavirus outbreak

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Frequently Asked Questions

Advice on common questions during the coronavirus pandemic

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Additional Services

A range of free additional services for those who need help preparing, finding and managing support during this time

Hireup's COVID-19 Response

Actions we're taking to keep our community safe and supported:

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Continuing your support

Simple information you can use to help you continue your supports during COVID-19.

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For support workers

All the information you need to feel confident continuing to provide safe support.

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Digital ID

Verification of employment by Hireup for support workers during essential support bookings.

Additional Information

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Hireup's Government Response

How we're working with Government to get the best outcomes for our community.

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Government support for NDIS participants

The latest Government support for NDIS participants during COVID-19

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Information from the Australian Government

Official advice on staying safe and preventing the spread of the disease.

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NDIS Disaster Response Guide

Advice from the NDIS on their response to the coronavirus

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Easy English Guide to the Coronavirus

A simple guide to the coronavirus prepared by Growing Space