The many people behind Hireup are passionate about what they do. From the people building the platform you use, to those that keep you safe, to the ones you speak to on our phones.
Amy is one of the people you talk to whenever you contact Hireup, and we'd like to introduce you.
“Hello, thank you for contacting Hireup. You're speaking with Amy. How can I help you today?”
These are the words you’ve likely been greeted with if you’ve ever contacted us.
Amy is one of the 22-member strong Community Support Team and she approaches her role with the same enthusiasm as she does bushwalking with her dog, swimming in the ocean, or binge-watching her favourite show, Rupaul's Drag Race.
With every phone call, Amy says that she and her team learn more about the Hireup community. It allows them “to provide personalised support and also just lend a listening ear”.
A typical day for Amy involves answering all types of queries. Assisting with everything from support worker onboarding to booking issues, and helping people navigate the platform.
“We understand that every situation is unique, so having someone available on the other end of the line is invaluable,” Amy shares.
Through her role, Amy has learned that some people believe there’s no one available to speak to at Hireup. It’s a myth she’s eager to debunk.
“Some people think that because we are an online platform that there's no one that you can get through to talk to about any issues you might be having.
But really, we're a team of really passionate individuals who love to have a chat, so give us a call.”
Loved meeting Amy? We think you’d also enjoy getting to know Andrew. Head over to Andrew’s story to learn more about him and our Relationship Manager service. Meet Andrew.
