The many people behind Hireup are passionate about what they do. From the people you speak to on our phones to the ones building the platform you use, to those that keep you safe.
Andrew is one of the people making sure you have the best experience on Hireup, and we’d like to introduce you.
“Could I describe a typical Hireup client?” Andrew contemplates.
After some thought, he arrives at his decision. “I can’t. There are no two clients that are the same.”
“That’s the part that Client Services’ loves: to understand our clients deeply, help them navigate our platform, and give them the very best support we can.”
When Andrew isn’t watching soccer or spending time with his three young sons, he’s the Director of Client Services at Hireup. He’s responsible for making sure that any client using Hireup has a smooth, supportive, and safe experience.
Each day, Andrew and his team work closely with clients or their account managers to connect them with support workers and make sure their bookings are filled. All with the goal of taking away some of the admin that comes with navigating a digital platform.
By working closely with everyone involved, they ensure that support is carried out with ease.
“There’s a misconception that accessing Client Services and having a relationship manager can impede on choice and control,” Andrew says.
“But the reality is that Client Services is about simplifying and maximising the use of our platform and all the features that our platform has. Giving that time back to a client so that they can focus on living a really good life.”
Loved meeting Andrew? We think you’d also enjoy getting to know David. Head over to David’s story to learn how he is managing risk at Hireup. Meet David.
