Hireup PLUS — more than just support

While Hireup PLUS is not a NDIS line item, participants can fund it through Core Supports, ILO, or flexible SIL arrangements, depending on their plan.

Short answer - yes, if you want them to.

Your Support Team Lead can play a crucial role in helping you to secure new accommodation. They begin by understanding your specific needs, preferences, and any accessibility requirements. They research suitable housing options, liaise with real estate agents, landlords, and regulatory bodies to find properties that meet your criteria. They provide you support throughout the application process, helping to fill out forms and gather necessary documentation.

They can also arrange visits to potential homes, and support you to assess each option. Together, once you find a suitable place, your Support Team Lead can help with the move logistics, including organising transport, setting up utilities and getting to know a new neighbourhood if you have moved to an unfamiliar location.

Also, if you would like to move in with a supportive housemate, your Support Team Lead can help you with this.

Support Team Leads are permanent part-time employees at the Hireup Support Office. They benefit from the support of a Service Manager and work as part of a broader team of Support Team Leads. They have full access to organisational systems, resources and professional development opportunities. By contrast, Hireup Support Workers are employed on a casual basis and, typically, do not undertake administrative work.

Yes. Many of our Support Team Leads were initially trusted support workers within a client’s team. Together with you, we would meet to discuss the transition to increased responsibilities for your support.

Absolutely. Depending on your needs, your Support Team Lead may work closely with you or provide support just once a week. While they are committed to you, they can also work with other clients.

At Hireup we work together with participants to achieve their goals. To do this effectively we work closely with Support Coordinators, families, services and communities. A Support Team Lead does not replace a support coordinator but adds an additional set of hands to work collaboratively.

A Support Coordinator is there to assist you to navigate and implement your NDIS plan. A Support Team Lead is a hands-on Lead Support Worker who assists you with your ongoing daily home and living goals.

Support Coordinator 

• Help understand and navigate your NDIS plan, including budget management across all support categories.
• Develop Support Plans and organise service agreements, ensuring all stakeholders are informed.
• Connect with NDIS providers, community, mainstream, and government services, and complete necessary referrals.
• Assist in understanding provider charges, approve invoices, and access the NDIS portal with your consent.
• Organise and attend plan review meetings, collate reports from allied health professionals, and report to the NDIA.
• Lodge paperwork with the NDIA, follow up on outcomes of changes or review requests, and facilitate stakeholder meetings.

Funding Source: Support Coordination 

Hireup PLUS Support Team Lead

• Provide face-to-face support to clients and assist with appointment scheduling and planning/ordering meals.
• Handle rostering, recruit and train staff, and manage the support worker group chat.
• Liaise with family, support coordinators, specialists, flatmates, and the Hireup Team Lead; manage team meetings and communication.
• Assist with finding accommodation, managing leases, organising house repairs, and conducting flatmate searches.
• Oversee and support the design and implementation of living situations/lifestyles, work/volunteering opportunities, and personal budgets.
• Develop Support Plans, assist with NDIA paperwork, and provide feedback to allied health professionals.

Funding Source: Core, ILO or SIL