Sunnyhaven Disability Services is a long-standing disability services provider operating in the St George & Sutherland area for over 70 years. With a dedicated staff base of over 100 people, including support workers who are deeply connected to the business, Sunnyhaven is committed to providing exceptional care to individuals with disabilities including complex support needs. To address challenges related to service continuity and staffing, Sunnyhaven needed a way to quickly access the right support workers for their clients and teams.
Improving operations with the right staffing solution
In partnering with Hireup for Providers, Sunnyhaven experienced significant improvements in various aspects of their operations:
- 75% reduction in overtime costs: Since integrating Hireup for Providers into their staffing strategy, Sunnyhaven has seen a substantial decrease in overtime costs, contributing to enhanced financial efficiency.
- Direct access to choose suitable workers: Enabled by Hireup's platform, Sunnyhaven has direct access to a pool of suitable workers. This direct access empowers them to select workers who best match the needs of their clients and teams.
- Reduced training costs: Hireup's team takes charge of worker briefings and shares house profiles, relieving Sunnyhaven of the burden of training costs associated with new workers.
Jack Vignes, People and Culture Manager at Sunnyhaven Disability Services, says “Hireup is our first point of call when faced with staffing issues. We’ve stopped using all other agencies since using Hireup.”
Addressing business challenges
Sunnyhaven encountered several challenges that necessitated an alternative staffing solution:
- Lack of service continuity and quality: Engagement of agency staff often led to inconsistencies in service delivery and quality, impacting client satisfaction.
- Training and preparation: Substitute workers lacked adequate training and preparation, failing to meet the specific needs of Sunnyhaven's clients.
These challenges resulted in escalations of behaviours for some clients, increased requirements for higher client-to-worker ratios, a rise in complaints and incidents, higher rates of overtime, and increased staff burnout.
How Hireup helped
Through its partnership with Hireup for Providers, Sunnyhaven found an effective solution to their staffing challenges. They now benefit from direct access to Hireup’s workforce and receive prompt support from the Hireup for Providers team. Sunnyhaven's dedicated relationship manager understands their business needs and ensures a seamless connection with suitable workers, maintaining continuity of support for their clients.
How Sunnyhaven works with Hireup
Sunnyhaven's collaboration with Hireup is characterised by:
- Access to a dedicated Hireup relationship manager for day-to-day support.
- Compliance and safety support, including pre-shift briefings and sharing house profiles.
- Permanent recruitment of five Hireup workers under Hireup’s direct employment policy, allowing for seamless integration of suitable workers into Sunnyhaven's team.
Jack Vignes, People and Culture Manager at Sunnyhaven Disability Services, says, “Luke is one of our best workers, working in our day program. He consistently arrives early to every shift, takes initiative cleaning up and loves working here. Our clients and permanent staff adore Luke and since finding him on Hireup we now directly employed him.”
Looking for workforce support?
Sunnyhaven Disability Services' partnership with Hireup for Providers has not only addressed their staffing challenges but also propelled them towards sustainable growth and improved service quality. With Hireup's support, Sunnyhaven has maintained profitability, reduced unfilled services and buddy shifts, and increased team engagement and morale.
If your organization is facing similar workforce challenges, consider exploring Hireup for Providers to unlock growth opportunities and overcome staffing hurdles.
For more information on how Hireup for Providers can support your organization's growth and workforce challenges, contact their team today at providers@hireup.com.au
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