How Orion Care unlocked business growth through shared staffing

Orion care, an NDIS registered provider offering Specialist Disability Accommodation (SDA) and services in South Australia and Victoria, has 225 staff spread across 8 Supported Independent Living (SIL) and 25 SDA locations. As they've grown, maintaining consistent and high-quality support for their clients has become paramount.

In facing this challenge, Orion Care turned to Hireup for Providers to complement their own recruitment efforts and ensure uninterrupted service delivery.

Addressing challenges

Orion Care's journey with Hireup stemmed from several pressing challenges:

Need for agency staff: The growing demand for their services required additional staffing support beyond their existing workforce.
Service continuity and quality: Engaging agency staff often led to inconsistencies in service delivery and quality, impacting client satisfaction.
Training and preparation: Substitute workers lacked adequate training and preparation, failing to meet the specific needs of Orion Care's clients.

These challenges resulted in increased complaints and incidents, higher overtime costs, elevated staff burnout rates, and accommodation managers having to cover shift gaps overnight.

A solution to support their growth

Partnering with Hireup for Providers offered Orion Care a comprehensive staffing solution that supported their growth trajectory. By gaining direct access to Hireup's workforce and receiving prompt assistance from the Hireup for Providers team, Orion Care could seamlessly manage their staffing needs while focusing on recruitment efforts.

Key aspects of how Hireup facilitated Orion Care's operations:

Access to a dedicated Relationship Manager: Orion Care benefits from having a dedicated relationship manager from Hireup, providing day-to-day support for filling last-minute shifts and shortlisting new workers for ongoing roles.
Compliance and safety support: Hireup assists Orion Care in meeting compliance and safety obligations, including pre-shift briefings and sharing house profiles to ensure workers are well-prepared for their assignments.
Recruitment opportunities: Orion Care has successfully recruited three workers through Hireup's direct employment policy, with plans for further recruitment to bolster their workforce.

We find the right workers for your clients and your team

The collaboration with Hireup has yielded tangible benefits for Orion Care:

Maintained profitability: Despite ongoing recruitment efforts, Orion Care has managed to maintain profitability, thanks to the support provided by Hireup for filling temporary staffing gaps.
Reduced unfilled services: With more consistent access to workers and support in finding suitable replacements, Orion Care has seen a reduction in unfilled services and buddy shifts.
Increased team engagement: By improving client ratios and recruiting new permanent staff, Orion Care has seen a boost in team engagement and morale.
Seen a reduction in overtime costs: Since utilising Hireup for Providers, Orion Care has witnessed a decrease in overtime costs, contributing to improved financial efficiency.
A more flexible staffing solution: Orion Care now benefits from a more flexible staffing solution, supported by a dedicated relationship manager from Hireup. This enhanced flexibility allows for better adaptation to fluctuating staffing needs and ensures seamless service provision.
Last minute and complex shift covers: Orion Care can now rely on Hireup for last-minute and complex shift covers. With assistance from Hireup's team, suitable workers are promptly identified and selected, ensuring continuity of care for clients even in challenging circumstances.

Pari Shrimali, National Business Development and Growth Manager at Orion Care, says “Using Hireup for Providers gives us the confidence to grow in other areas while recruiting our own staff. We’ve been impressed with the experienced and professional staff we’ve connected with. I couldn’t tell the difference between Hireup staff and our own staff.”

Looking for workforce support?

Orion Care's partnership with Hireup illustrates the potential of shared staffing solutions in addressing the workforce challenges faced by organisations in the disability care sector. By leveraging Hireup's platform and support services, Orion Care has not only managed to sustain its growth but has also enhanced service quality and staff satisfaction.

If your organisation is grappling with similar workforce challenges, consider exploring Hireup for Providers to unlock growth opportunities and overcome staffing hurdles.

For more information on how Hireup for Providers can support your organisation's growth and workforce challenges, reach out to our team today at providers@hireup.com.au.