Claro is a leading Australian Aged Care and Disability Services provider, offering high-quality community support and accommodation services in all communities across Australia. They have found success in using Hireup for Providers to complement their workforce management strategy.
Why Claro chose Hireup for Providers
To provide high quality and reliable services to its clients, Claro has a trusted team of support workers to fulfil current and forecasted demand for services. While it has a large pool of permanent and casual employees, in some cases, it can be difficult to recruit suitable employees needed to fulfil additional services in a short period of time.
Claro was drawn to Hireup for two main reasons.
Luke Emerson, General Manager of Workforce Management and Strategy at Claro, explains, "What attracted us to Hireup was the direct access to support workers and the ability to quickly and efficiently liaise with them in real-time. This means we are able to fill gaps in rosters and deliver a quicker, more positive outcome to our clients as a result."
Hireup's competitive pricing structure also helped Claro optimise costs while efficiently filling shifts.
During the onboarding phase, Claro received exceptional support from Hireup. Luke recalls, "Stephanie was easy to deal with and provided us with detailed responses to our questions. The onboarding process was smooth, and Hireup was communicative and open to accommodating our specific requirements."
From initial discussions to assigning the first support worker with a client, the entire process took just a couple of months.
Improving workforce planning and invoicing
Once integrated, Claro and Hireup collaborated closely to address invoicing challenges and enhance support worker management. "We've had ongoing discussions about the invoicing process since the first day," says Luke. Hireup's collaborative approach empowered Claro to have greater control over selecting and managing support workers, leading to improved compliance and communication.
“We are really excited about the improvements we can make on the invoice processing procedure in automating that process even further, with the support of Hireup" says Luke.
"One of the benefits of Hireup is our ability to manage and communicate details regarding the support worker who is going to work with our clients. Hireup have been very supportive with integrating their workers with Claro’s systems, allowing us to provide the same continuity of care by accessing the same information as our permanent workforce."
Refining workforce forecasting and recruitment strategy
Luke says that Hireup's responsiveness has been impressive. "Hireup has been receptive to our feedback and transparent about their roadmap for improvement." This responsiveness has facilitated continuous enhancements and the introduction of new features that cater to Claro's needs, further strengthening the partnership.
Claro is working to enhance its understanding of future workforce needs and recognises the benefit of open communication with Hireup. Proactively identifying areas with staffing shortages and collaborating with Hireup to address these gaps are an essential component of Claro’s workforce management strategy.
Luke emphasises this, stating, "One of the improvements that we’re working towards is increasing uptake on Hireup of competent, skilled support workers in regional and remote areas, and we recognise partnering with Hireup and sharing our forecasting is key to achieving this."
Better communication and messaging
One standout feature for Claro is the ability to manage support workers directly, a task made easier by Hireup's platform compared to other providers.
“The ability to access the profiles of support workers who have applied for a shift via Hire up is essential, as it allows us to ensure they have the requisite skills and experience, before we confirm whether they will work on behalf of Claro or not.”
“We operate a 24/7 rostering service with requirements to deliver services to clients with critical care needs, so to have the ability at 11 pm to confirm shifts directly with a support worker through the message function is amazing.”
“Having direct real time access to the clocking events in the portal has given us the confidence that Hireup workers are attending shifts. Furthermore, we’re able to compare a submitted timesheet against an invoice which has supported our ability to efficiently approve invoices.”
Managing workforce strategy with Hireup for Providers
While Claro uses multiple solutions as part of its workforce strategy, Luke reflects, "Working with Hireup has been a positive experience for us. Hireup has become a preferred supplier, across a number of staffing locations." This sentiment underscores the seamless integration and tangible benefits Claro has seen from the partnership.
Luke offers advice to other providers contemplating adopting Hireup for Providers: "I found the process was easy with Hireup because of their open communication and transparency on decisions that were important to us. Reach out to them, there's really no disadvantages to it."
Luke also advises, "If I was to do it again, I would start working more closely with the account manager from the start, and trust in their ability to be able to find the right people with a combination of self-sourcing through the portal. That's where you really start to see the benefit of the system."
The bottom line
Claro's partnership with Hireup has positively impacted its approach to workforce management, leading to notable improvements in efficiency and client satisfaction. By addressing challenges such as limited access to support workers, inefficient invoicing processes, and communication barriers, Hireup has provided Claro with a staffing solution that streamlines operations and enhances service delivery.
Explore more success stories
Learn how registered NDIS and My Aged Care Providers around Australia use Hireup to grow their support workforce.
