Get access: A Guide to Internal Reviews and the Administrative Appeals Tribunal
Learn more about what to do if you're not happy with a decision made by the NDIA.
Plus, watch our expert panel discuss reviewable decisions and the Administrative Appeals Tribunal, featuring Carl Thompson from Sort Your Support, Carmel Nottle from Unisa, Chris Coombes from DSC and Lowri Williams from Hireup.
Here's a preview of the guide
What is an internal review?
If you are not happy with a decision that the NDIA has made about your plan, you can ask the NDIA to review that decision. This is called an internal review of a decision. You must ask the NDIA to review a decision within three months from the day you receive the decision in writing. The review will be conducted by looking at your situation and disability support needs at the time the original decision was made, and will not consider any changes to your situation or supports.
Who are the Administrative Appeals Tribunal (AAT)?
The AAT conducts independent reviews of administrative decisions made by the NDIA and other Australian Government ministers, departments and agencies. After reviewing a decision, the AAT has the power to:
- Affirm a decision (keep it as it is)
- Vary a decision
- Set aside a decision and substitute a new decision
- Remit a decision to the decision maker for reconsideration (this means that the decision by the agency is rejected, and they must review the decision).
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