This is an easy-to-read version of our Suspension and termination policy.

A group of people. There is a woman at the front of the group, she is holding a card that says we.

Hireup wrote this policy. When you see the words ‘we’ or ‘us’, it means Hireup.

We have written some words in bold. We explain what these words mean in the word List.

A woman is helping a man read a document.

You can ask for help to read this policy.
A friend, family member or support person may be able to help you.

A policy is a plan for how we should do things. Policies are where rules come from.

Hireup account on a computer screen with a stop icon next to it.

This policy explains the reasons we might give you if we want to:

• suspend your Hireup user account

Hireup account on a computer screen with a cross icon next to it.

• terminate your Hireup user account.

A woman using a computer with an icon for stop add with a clock above her.

If we suspend your Hireup user account, we stop you from using it for a certain amount of time.

A man working on a lap top with a cross next to him.

If we terminate your Hireup user account, we close it and stop you from using it for good.

Montage of four images: a safety icon, a padlock icon, a health icon and a man smiling with thumbs up.

We have written our policies so we can make sure our Hireup community is:

safe
secure
healthy
happy.

Hireup account of a computer screen with a stop icon next to it.

If you don’t follow what our policies say, we might decide to:

suspend your Hireup user account

Hireup account on a computer with a cross icon next to it.

terminate your Hireup user account.

Reasons we can use

A woman frowning with her arms crossed and a computer in front of her

We can suspend or terminate your Hireup user account if:

you put things on your profile that upset people

A man and a woman sitting down together and talking

you say things that upset people

A man raising his hand to say something with a cross next to him

you say things that are not true

A woman frowning with a safety icon and a cross next to her

Hireup support workers are not safe when they work with you

A woman trying to talk to a man but he has his back turned

you don’t look after your Hireup support workers very well

you tell Hireup support workers to do work they don’t need to do

you treat Hireup support workers badly.

A montage of three images: a man with one hand raised and the other pointing to himself, a booking on a computer screen, and a man and a woman sitting down together looking at a document

We can also suspend or terminate your Hireup user account if:

you give us information that isn’t true about:
the support you need,
bookings you make,
supports or services you have used.

A Hireup account on the computer screen with a cross and a man and a woman looking at a document together

you make plans with a support worker but you don’t use your Hireup account

Information folder icon with a lock. A man raising his hand to say something

you share private or personal information about
Hireup,
a Hireup support worker

A booking on a computer screen with a clock icon. A woman looking in her purse

you don’t pay for your bookings on time.

If you don’t follow what our policies say, we might decide to suspend your Hireup user account.

We will:

give you our reasons

A woman smiling, holding a plan with a thumbs up

make a plan so you can still get any supports you need

A Hireup account on a computer with a stop icon next to it. A man and woman talking

tell your support workers your account has been suspended

A booking on a computer screen with a cross

cancel any bookings you have during the time you are suspended

A man looking at a document with an important icon next to him

look closely at why you were suspended

tell you what we find out and what we will do next.

A woman looking in her purse. She has a booking on a computer screen next to her

If we suspend your account, you still need to pay for any bookings you made before your account was suspended.

A Hireup account on the computer screen with a cross

If you don’t follow what our policies say, we might decide to terminate your Hireup user account.

A man looking worried with his hand on his head and a serious icon next to him

You must cause a serious problem for us to terminate your account.

We will work with you to develop a plan so you can still get the supports you need.

If we decide to terminate your account, we will:

tell you in writing

give you our reasons

A woman smiling with a plan and thumbs up

develop a plan so you can still get the supports you need

A Hireup account on a computer screen with a cross and a man and a woman talking

tell your support workers your account has been terminated

Booking on a computer screen with a cross icon

cancel any bookings you have

send you an invoice for any payments you still need to make

An invoice is a document that tells you:

what services you have used
how much your services cost
how much you need to pay.

You still need to pay for any bookings you made and used before we terminated your account.

A Hireup account on a computer screen with icons for fixing something

We can also suspend or terminate your account if you don’t:

finish setting up your account

complete your profile within 6 months

update your profile

use your account

make any bookings.

A woman looking into her purse. She has a booking on a computer screen next to her

You still need to pay for any bookings you made and used before we terminated your account.

A man raising his hand to say something. He has a speech bubble with a woman looking at a document in it

If you don’t agree with our decision to suspend or terminate your account, you can ask us to look at it again.

hello@hireup.com.au

Invoice

An invoice is a document that tells you:

what services you have used
how much your services cost
how much you need to pay.

Policy

A policy is a plan for how we should do things. Policies are where rules come from.

Suspend

If we suspend your Hireup user account, we stop you from using it for a certain period or amount of time.

Hireup account on a computer screen with a cross next to it

Terminate

If we terminate your Hireup user account, we close it and stop you from using it for good.