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Privacy

Our policy

Easy English

How to use this policy

The Easy Read logo.

This is an easy-to-read version of our Privacy policy.

A group of people. There is a woman at the front of the group, she is holding a card that says we.

Hireup wrote this policy. When you see the words ‘we’ or ‘us’, it means Hireup.

A diagram of a document with the title Word list.

We have written some words in bold.

We explain what these words mean in the Word List.

A woman is helping a man read a document

You can ask for help to read this policy.

A friend, family member or support person may be able to help you.

What is this policy about?

A picture of a document with the title Policy.

A policy is a plan for how we should do things. Policies are where rules come from.

This policy explains how we will:

A woman holds a hand up and there is a picture of a folder.
  • collect your personal information
A woman with her finger up to her mouth to say be quiet
  • protect your privacy
A picture of a folder of documents and a shield with a thumbs-up icon.
  • keep your personal information safe
A man and woman shake hands and there is a speech bubble with the information icon.
  • share your information if we need to.

Why do we need this policy?

A woman is explaining privacy to another woman.

The privacy of our users is very important.

A picture of Australia with a document titled Privacy.

In Australia, we have privacy laws and rules we must follow.

They include the:

A document titled Privacy Act 1988 (Cth)
  • Privacy Act 1988 (Cth)
A document titled Australian Privacy Principles.
  • Australian Privacy Principles.

What information do we collect?

The information we collect for your Hireup user account can include:

A picture of a name tag.
  • your name
A picture of a calendar.
  • your date of birth
Two people in a house, they are laughing and have their thumbs up.
  • your home address and who:
    - you live with
    - cares for you at home
A picture of an envelope and letter.
  • your postal address
The @ symbol.
  • your email address
A phone symbol.
  • your phone number.

We might collect information such as:

A man with one hand raised and the other pointing to himself
  • a photo of you
A picture of a badge, a stack of books and a graduation cap.
  • any qualifications or experience you have
A picture of a badge, a graduation cap and people in a classroom.

If you have a qualification, you have:

  • studied or trained
  • learned how to do your job the right way.
A picture of a stack of documents titled Work history.
  • your work history.

We might also collect information like:

A family smiling with thumbs up
  • your background and personal history
A man is smiling with pictures of painting, a bicycle and musical notes around him.
  • your hobbies and interests
Symbols for gender.
  • your gender
A picture of a house with speech bubbles showing different languages.
  • the language you like to speak at home
A woman puts her hand on another woman's shoulder.
  • what supports you need.
A woman points to herself holding a document titled Proof and a picture of the Covid-19 vaccine.

We might also need proof of your COVID-19 vaccinations.

A woman holds her hand up with a tick symbol.

Proof shows that something is true.

A woman receives a vaccine.

A vaccination is when you have an injection of the vaccine.

This is done with a needle.

For example, the COVID-19 vaccination.

What other information might we need?

We might need information to prove who you are, such as your:

A picture of a passport.
  • passport
A picture of a driver's licence.
  • driver’s licence
A picture of a tax file number.
  • tax file number
A picture of an ABN.
  • ABN.
    An ABN is a number you need to have when you run a business or company in Australia.
A picture of a folder of documents and a money symbol.

We might need information about your money and finances so we can pay the support worker you use.

This can include:

A picture of bank account details.
  • bank account details
A picture of a shield with a money symbol on it.
  • insurance details
A man lies in a hospital bed.

Insurance is a service you pay for to protect:

  • you if you are sick, injured or killed
  • the things you own.
A picture of a document titled Superannuation.
  • superannuation fund details
A jar of money.

Superannuation is money that is set aside for you to use when you retire.

A document titled NDIS.
  • National Disability Insurance Scheme (NDIS) number
A document titled NDIS plan.
  • NDIS plan number
A picture of a driver's licence.
  • credit card number.
A woman shares documents with another woman.

If you have someone who manages your money for you, they might share this information with us.

A woman asks a man a question and he consents.

But they need to ask for your consent first.

A woman with two thumbs up.

When you give your consent, you say it is ok for someone to do something.

A picture of records in a folder.

When you communicate with us, we keep records of what has been said.

A stack of documents titled Work history.

If you apply for a job with us, we collect information about your work history.

A picture of a computer on the Hireup website and a calendar.

We collect information about when and how you use Hireup.

We might collect information about:

A man uses a computer.
  • what web pages you look at when you use the Hireup website
Booking on a computer screen with an information icon.
  • the bookings you make
Speech bubbles on a computer screen.
  • how you communicate with other users.

What sensitive information do we collect?

Information icon with a padlock.

Sensitive information is information about you that might be very private or personal.

Sensitive information can be about:

Health icons
  • your health, such as proof of your COVID-19 vaccinations
A group of people from different backgrounds standing together
  • your race, culture and background
Icons for politics and voting.
  • your political beliefs and opinions
A woman pointing to herself with an organisation next to her.
  • groups or organisations you belong to
Icons for religions.
  • your religion and beliefs
Icons for sexuality.
  • your sexuality
Criminal record icon.
  • a criminal record you have
An icon for biometric information.
  • biometric information – information we might need to work out who you are for security reasons.
A picture of a woman, a fingerprint and a person speaking.

Biometric information can include your:

  • fingerprints
  • voice
  • face.

We only collect sensitive information:

An icon for a law.
  • if the law says we must
A man smiling with a thumbs up
  • when you say it is ok
A woman pointing to a service icon.
  • if we need it to provide your supports and services.
An icon for services.
  • we need so you can use our supports and services.

How do we hold and store your personal information?

We might store your personal information as:

Information on a computer and in a folder.
  • a hard copy
  • an electronic file.
A man holding personal information.

We might hold and store your personal information in our own files.

An icon for an organisation and a map marker.

We might store personal information in files:

  • owned by other organisations
  • located in other places.

We protect the security of your personal information by:

3 people with circles around them. One of them is crossed out.
  • controlling who can see it or use it
A man handing a document to a woman
  • only using it when someone really needs it
Documents and a calendar.
  • only storing it for a certain amount of time
A padlock icon.
  • encrypting it.
A woman with a finger to her lips. A folder of sensitive information next to her.

When you encrypt information, you change it into a secret code.

A man struggling to read a document

This makes it hard for anyone to read.

How do we use your personal information?

A man with his hand up and a services icon next to him.

We use your personal information to give you the supports and services you need.

We might also use your personal information to:

A woman with 2 thumbs up. A folder of information next to her.
  • make Hireup better
A newsletter on a computer screen.
  • send you information about what we are doing, for example, we might send you a newsletter.

Other ways we use your personal information can include:

Hireup on a computer and a tick.
  • proving and checking who is using Hireup
A profile on a computer screen.
  • creating your Hireup profile
A calendar and a folder of documents.
  • keeping our records up-to-date
2 women shaking hands
  • connecting Hireup users with each other
Icons for bills, bank accounts and money.
  • managing accounts, bills and payments
A man with his hand up and contact icons.
  • contacting you about Hireup.
Several people in a workshop.

When we contact you about Hireup, we might ask you to take part in research about our community.

A woman with her hand up to say, "Stop"

You can choose for us to not contact you about research.

An icon for changing information.

We explain how you can change your personal information in the How can you see or change your personal information? section.

Why do we need to share your personal information?

An icon of people agreeing and shaking hands.

Sometimes we need to share your personal information.

Someone signing a consent form.

We always ask our users for their consent to share their personal information.

Two people shaking hands in front of a consent form.

We won’t share your personal information unless we have your consent.

The reasons we might share your information can include:

A profile on a computer screen.
  • it needs to go in to your Hireup user profile
An icon for a law.
  • the law says we must
A man smiling and raising his hand
  • another service provider you want to use has asked us for it.
A man using a computer.

We might share some of your personal information from your Hireup user profile with the public.

This could include:

A photo of a man.
  • a photo of you
A name tag.
  • your name
A map marker in front of a house.
  • where you live.

How can you see or change your personal information?

A calendar and a folder of documents.

You must make sure your personal information is up-to-date.

You can change your personal information:

A Hireup account on a computer with an icon for c hange.
  • when you log in to your Hireup user account
A profile on a computer screen with a mouse icon.
  • in the Profile section.
An information icon on a phone with a change icon.

You can also change your personal information in the Hireup app.

A man on a computer disagreeing with someone on the phone.

For example, if you don’t want us to:

  • send you information about what we are doing.
  • contact you about taking part in research.
A woman reading a document with contact icons.

You can also contact us if you need our help to change any of your personal information.

A phone icon.

(02) 9113 5933

The @ symbol.

hello@hireup.com.au

A woman on the phone.

If you want to know what personal information we have, you can contact our Privacy Officer.

A phone icon.

(02) 9113 5933

The @ symbol.

privacy@hireup.com.au

Symbols for mail.

Level 5
321 Kent Street
Sydney NSW 2000

A calendar with 30 days on it.

They will contact you within 30 days.

A man with one hand raised and the other person pointing to himself

You might need to prove who you are.

A man shrugging with a money icon.

You might also need to pay a fee.

Giving us feedback

A woman with a finger to her lips and a privacy policy icon.

You can contact us if you have any feedback or questions about:

  • your privacy
  • our Privacy Policy.
A woman on the phone with contact symbols.

If you are worried about how we have handled your personal information, please contact our Privacy Officer.

A phone icon.

(02) 9113 5933

The @ symbol.

privacy@hireup.com.au

Symbols for mail.

Level 5
321 Kent Street
Sydney NSW 2000

Someone signing a complaint form.

If you want to make a complaint, you must do it in writing.

A man in distress with a warning icon.

A complaint is when you tell someone about:

  • something that has gone wrong
  • a problem you want fixed.
A woman smiling with a thumbs up

Our Privacy Officer will do their best to fix the problem.

A Woman looking down

If our Privacy Officer can’t fix the problem, you can contact the Office of the Australian Information Commissioner.

A phone icon.

1300 363 992

Symbols for mail.

GPO Box 2999

Canberra ACT 2601

An icon for a website.

www.oaic.gov.au

Word list

ABN

An ABN is a number you need to have when you run a business or company in Australia.

Biometric information icon.

Biometric information

Biometric information is information we might need to identify you for security reasons.

Someone signing a complaint form.

Complaint

A complaint is when you tell someone about:

  • something that has gone wrong
  • a problem you want fixed
Someone signing a consent form.

Consent

When you give your consent, you say it is ok for someone to do something.

A padlock showing encryption.

Encrypting

When you encrypt information, you change it into a code that it is hard for anyone to read.

An icon for insurance.

Insurance is a service you pay for to protect:

  • you if you are sick, injured or killed
  • the things you own.
An icon for a policy.

Policy
A policy is a plan for how we should do things.

Policies are where rules come from.

A woman with a hand up and a tick.

Proof

Proof shows that something is true.

Icons showing achievement and graduation.

Qualification
If you have a qualification, you have:

  • studied or trained
  • learned how to do your job the right way.
A folder with a padlock.

Sensitive information
Sensitive information is information about you that might be very private or personal.

A jar of money.

Superannuation

Superannuation is money that is set aside for you to use when you retire.

A woman receiving a vaccination.

Vaccination

A vaccination is when you have an injection of the vaccine.

This is done with a needle. For example, the COVID-19 vaccination.