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Our Code of Conduct

Easy Read version

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How to use this Code of Conduct

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A Code of Conduct is a list of rules about how everyone should behave.

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This is an Easy Read version of our Code of Conduct.

A group of people. There is a woman at the front of the group, she is holding a card that says "we".

Hireup wrote this Code of Conduct. When you see the words ‘we’ or ‘us’, it means Hireup.

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We wrote some important words in bold. We explain what these bold words mean. There is a list of these words on page 37.

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You can ask for help to read this Code of Conduct. A friend, family member or support person may be able to help you.

What is this Code of Conduct about?

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Our Code of Conduct talks about how to take part in our Hireup community in positive ways.

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It also talks about the things all users must do when they take part in our Hireup community.

Icon of a document called Code of Conduct. There is an arrow pointing from the document to a group of people.

This Code of Conduct is for people who use our services, including:

  • people with disability
  • family members.
An icon of people with an circular arrow around it.

In this document, we call them Hireup users.

A woman pointing at a computer icon. On the computer screen it says Account and has a picture of a person.

This Code of Conduct is for Account Managers.

An Account Manager is someone who looks after a Hireup user’s account.

A group of Hireup workers.

This Code of Conduct is also for Hireup support team members.

A support worker helping a Hireup users.

Support team members are people who:

  • provide supports or services to Hireup users
  • help them reach their goals.
A woman with her hand on the shoulder of a woman with disability.

Support team members might include:

  • another Hireup user
  • a support worker.
Support workers and people with disability walking together at a park.

A support worker is someone who helps people with daily activities so they can:

  • live a full life
A support worker helping a man with disability cook for himself.
  • do things on their own.

What are our principles? 

Icon of a document with Principles on it.

Our Code of Conduct is based on some important ideas. 

We call these principles. 

A woman pointing to a document called Principles.

Everything we do is based on our principles. 

Our principles help guide our Hireup community. 

A woman pointing at you.

This includes you. 

We talk about each of our principles on the following pages. 

Choice and control

A woman with her thumbs up. Above her are three buttons. An icon of a hand is choosing the middle button.

We believe Hireup users should have choice and control over their supports and services. 

A woman helps a man choose on a tablet computer.

All support team members must support Hireup users to choose what type of services they want. 

Hireup users

Hireup users can choose: 

A woman with disability and a support worker are smiling with their thumbs up.
  • who they work with 
A man and a woman on a couch, looking at a document. Above them is an icon showing a clock and a calendar.

when they work together 

A woman looking up thinking about services and supports.
  • how they will use their supports and services. 
A man on a computer.

Hireup users can book their own services. 

Hireup users can also make sure: 

A man with his thumbs up. Above him are two circles with different peoples faces in them.
  • they choose the right support team members
A woman points to the word goals.
  • their goals are clear. 

But Hireup users must make sure they only give their support team members things to do that are: 

A safety icon.
  • safe 
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  • part of their job. 

They shouldn’t ask their support team members to do things they: 

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  • can’t do 
  • aren’t trained to do 
  • don’t want to do. 
A woman handing a document to another woman

Hireup users must give their support team members all the information they need so they can do their job well. 

Two women standing together smiling

They must build strong relationships with their support team members. 

A man and a woman shaking hands

And they must treat their support team members with respect. 

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Hireup users must remember that their support team members are there to do a job. 

They must tell their support team members if: 

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  • something changes 
  • they must cancel an appointment. 

Hireup support team members 

A man and a woman on chairs looking at a document. The man is talking and the woman is listening.

Support team members must respect the decisions Hireup users make. 

They must respect decisions made by: 

A smiling family.
  • members of their family 
A woman points to a computer. It says account on it.
  • an Account Manager. 
Two men look at a folder together. One man is talking and the other man is listening.

They must also respect the decisions people who work at Hireup make. 

A woman looking up thinking about services and supports.

Support team members must understand what supports or services Hireup users need. 

A man and a woman are smiling on a couch. There is a safety icon above them.

They must also provide services in a safe way. 

A man with his hand up. There are speech bubbles above him with a tick and a cross.

Feedback is when you tell someone how things have been going. 

Support team members must think about feedback they get from: 

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  • Hireup users 
A woman points to a computer. It says account on it.
  • Account Managers.
A woman at the front of a room, teaching a group of people.

They must remember what they learned from training when they provide services. 

Individual support 

A person helps a man. They are looking at a folder together.

Support team members must provide services that help Hireup users.

A man is helping a woman. Above him is a speech bubble that says goals.

They must work with Hireup users to:

  • understand their goals
  • help them reach their goals.
A person helps a woman at a computer. The woman has decided something.

Support team members should let the choices of Hireup users guide their work.

Two people shaking hands.

They should also build strong relationships with:

  • Hireup users
  • the people who support Hireup users.

Being professional 

A man pointing to himself. There are three icons above him. One shows people talking. The second shows cleaning items. The third shows an education icon.

A Hireup user might need more than one support or service. 

A man with a thumbs up and a cooking icon above him.

But support team members must only provide supports or services they know how to provide. 

A document that says job. There is a picture of a person on the document and an information icon.

We gave all support team members information about what they need to do in their job. 

They must only do this work. 

A group of people looking at a folder. They have made a decision together.

Support team members must only do work we all agree they should do. 

Two documents. One says rules and the other says policies.

Support team members must follow our:

  • rules
  • policies.
A man holds a clipboard that says plan.

A policy is a plan for how we should do things. 

Policies are where rules come from. 

This includes when they: 

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  • connect with the Hireup community 
A woman supporting a man with a disability.
  • provide supports or services to Hireup users. 
A man talking on the phone. Above him is a speech bubble with an information icon.

Support team members can contact us for more information about how to follow our:

  • rules
  • policies.

Health and wellbeing 

Icon of supports and services. Above it is a tick mark.

Support team members must provide the best supports and services they can. 

A man looks confused and shrugs his shoulders.

We know support team members might face challenges when they provide supports and services. 

A woman with her hand in the air and pointing to herself. An icon of a person reaching up and a heart is next to her.

It’s important for them to take care of their wellbeing.

A woman thinking about the health of a support worker.

It’s also important for Hireup users to know that their support team members need to take care of their wellbeing too. 

Dignity of risk 

A group of people with a risk icon above them.

Everyone faces different risks. 

A montage of two images. The first shows a picture of a child then an adult then an elderly person.

Someone might face a risk because of their:

  • age
  • disability.
Montage of two images. The first images is an icon of supports and services. The second icon shows a house.

They might also face a risk because of:

  • the supports and services they need
  • where they get their supports and services.
A woman points to a risk icon.

We believe a person’s life is better when they can:

  • choose what risks they take
  • live with the choices they make.

We call this dignity of risk.

A woman points to the word goals. There is an upward arrow from her finger to the word.

Hireup users are the best people to choose what risks to take so they can reach their goals. 

They should decide: 

A woman looking up thinking about services and supports.
  • what supports and services they use
A calendar and a clock.
  • when they get their supports and services 
Two women giving a thumbs up.
  • their support team members.
There is a montage of two images. The first image shows a hand pointing to one button in a group of three buttons. The second image shows a woman with her hand raised, and a risk icon above her.

Hireup users need to communicate clearly about:

  • choices they make
  • what risks they want to take.

Support team members must respect their:

There is a montage of two images. The first image shows a hand pointing to one button in a group of three buttons. The second image is a document with shaking hands and the words Rights on it.
  • choices 
  • rights – rules for how you can expect other people to treat you. 
Two smiling people. One person is supporting the other. There is a safety icon above them.

Support team members must keep them safe. 

A woman is frowning and thinking. There is a safety icon above her with a cross through it.

But they have the right to say no if they don’t:

  • feel safe
  • think they can keep the Hireup user safe.
Two men are talking. There is a speech bubble above one with the words No in it.

Hireup users must respect their support team member’s right to say no. 

Working safely 

Two people are sitting on a couch smiling. There is a safety icon above them.

We must all make sure we give supports and services that are safe for everyone. 

This includes Hireup: 

  • users
  • support team members.
A woman is smiling and giving a thumbs up. There is a safety icon above her.

Hireup users must make sure their support team members are safe when they give them supports and services. 

A supports and services icon and a safety icon.

And support team members must provide good supports and services that are safe for everyone. 

There is a group of three icons. The first icon shows a briefcase, the second shows an icon for problem-solving and the third shows books.

They must make sure any equipment their support team members needs will work well.

A person is hurt and looking sad. There is a cross through this picture.

And Hireup users must make sure there is nothing that could hurt:

  • them
  • their support team members.

Our Zero Tolerance policy 

A woman is holding her hand out to say stop. Next to her is a document with Zero Tolerance Policy on it.

A Zero Tolerance policy means some things:

  • are never ok
  • must never happen.

We have a Zero Tolerance policy towards abuse. 

An icon of a person crying.

Abuse is when someone:

  • treats you badly
  • hurts you.

Anyone can experience abuse. 

An icon of a person upset, sitting alone on the floor.

We have a Zero Tolerance policy towards neglect.

Neglect is when someone doesn’t help you or care for you in the way they are supposed to. 

Anyone can experience neglect. 

A group of people are pointing at another person using a wheelchair. The person in the wheelchair has her arms folded and looks sad.

We have a Zero Tolerance policy towards discrimination.

Discrimination is when someone treats you badly because of something about you that you can’t change. 

Anyone can experience discrimination. 

A school boy and girl are pointing and laughing at another school girl who is holding up her book to protect herself.

We have a Zero Tolerance policy towards bullying. 

Bullying is when someone says or does something to make you feel bad over and over again. 

Anyone can experience bullying. 

A woman is sitting down and holding her hand up to signal stop to a man who is behind her. He is resting his hand on her shoulder.

We have a Zero Tolerance policy towards harassment. 

Harassment is when someone treats you in a way that makes you feel uncomfortable. 

Anyone can experience harassment. 

A montage of three images. In the first image, there is a man with his hand up and a speech bubble above him. The second image shows an eye. The third image shows an ear listening.

Everyone must help us prevent these things from happening by telling us about things you: 

  • experience 
  • see 
  • hear. 
A woman holding out her hand to say stop

If you prevent something, you stop it from happening. 

A montage of 2 images. The first is a Hireup user, the second is a support team member with her hand on a Hireup user's shoulder.

This includes if these things happen to Hireup: 

  • users 
  • support team members. 
A woman holding her hands over her face, looking upset.

You must not hurt or scare: 

  • Hireup users 
  • Hireup support team members 
  • anyone in our Hireup community 

Keeping information safe and private 

A woman with her fingers to her lips to show privacy. There is a safety icon and a lock next to her.

Everyone must keep information about the people in our Hireup community: 

  • safe 
  • private. 
A montage of 2 images. The first is a Hireup user, the second is a support team member with her hand on a Hireup user's shoulder.

This includes information about Hireup:

  • users
  • support team members.
An icon of a person signing a document. The document says consent on it.

You must not share information about people in our Hireup community without their consent.

A man with his thumbs up.

When someone gives you consent, they say it’s okay for you to do something. 

A man with his fingers to his lips to show privacy. There is a picture of a hidden password and a lock.

If you have an account at Hireup, you must not share your password with anyone. 

A woman holding out her hand to say stop. Behind her a man uses a computer.

You must not let anyone else use your Hireup account. 

A woman is handing a folder to a man. There is an icon of a document above them. It says Consent on it.

You must tell us if someone shares information about a person in the Hireup community without their consent. 

A montage of 2 images. The first shows 3 people in a support team pointing to themselves. The second shows 3 Hireup users pointing to themselves.

This includes private or personal information about Hireup:

  • support team members
  • users.

Being inclusive 

A large group of people smiling with thumbs up.

When something is inclusive, it means everyone can take part. 

We want our Hireup community to be a place where everyone is treated: 

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  • fairly
  • equally
  • with respect.
An icon of a group of people. Above their heads there are tick marks.

We must treat everyone in our Hireup community the same. 

A group of people standing together. They have different disabilities.

Support team members should make Hireup an inclusive place for people with disability. 

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They should also make our Hireup community an inclusive place for people: 

  • of all ages 
  • from different backgrounds 
  • with different beliefs. 
An icon of a list with a picture of a person on it and handcuffs next to it.

Support team members should make Hireup an inclusive place for people who might have a criminal record. 

A group of people celebrating LGBTQIA+ Pride with rainbow flags.

And they should also make Hireup an inclusive place for LGBTQIA+ people. 

A group of different people to show each letter of LGBTQIA+

LGBTQIA stands for lesbian, gay, bisexual, transgender, queer and questioning, intersex, and asexual. 

A person thinking. There is an icon of a list next to him. The list shows each letter and the plus sign in LGBTQIA+.

The ‘+’ is for people who are part of the LGBTQIA+ community but don’t talk about themselves using a word from this list. 

Being honest 

Hireup users must give us true information about: 

A woman with disability and a support worker are smiling with their thumbs up.
  • what supports and services they need 
Icon of a computer. On the screen, it says Bookings.
  • bookings they make 
Icon of supports and services.
  • what supports or services they use. 
A speech bubble with an icon showing supports and services.

Hireup support team members must only communicate with members of the Hireup community about our supports or services.

A woman with one hand up and the other on her chest.

They must be honest when they communicate with the Hireup community. 

A woman frowning in front of a computer with her arms crossed.

And support team members must not put things on their Hireup profile that might upset other people in our community. 

Reporting 

There is a document called Report and a clock icon below it. Under the clock it says 24 hours.

If an incident happens, support team members must report it to us within 24 hours. 

An incident is when: 

A woman frowning with thumbs down
  • something bad happens 
An icon of a person who is badly hurt.
  • someone gets badly hurt 
An icon showing risk.
  • someone is at risk of getting hurt.

Support team members must work with us to fix: 

A man frowning with his arms crossed.
  • problems 
A woman with a hand raised and pointing to herself with her other hand, and a document labelled 'Incident'.
  • incidents
Someone writing on a piece of paper. It says Complaint at the top.
  • complaints.
A montage of 2 images. The first shows a man with his hand raised and a sad face icon. The second shows a document labelled 'Problem' with a tick on it.

A complaint is when you tell someone about:

  • something that has gone wrong
  • a problem you want fixed.
A person being restricted, and a lock icon.

Hireup support team members must also report restrictive practices. 

A person moving, and a cross.

Restrictive practices are actions that stop people from: 

  • moving 
  • doing what they want. 

Positive communication

A woman and a man talking. There is an icon that means important next to them.

Communication is very important. 

Two women standing together with thumbs up.

It helps us build strong relationships with people in the Hireup community. 

A woman with one hand raised and the other on her chest.

When you communicate, you must be open and honest. 

A man and a woman shaking hands

You must show respect. 

A woman listening to a man and supporting him. There is an icon above them showing an ear listening.

You must listen to what other people have to say. 

A woman thinking. There is a lightbulb icon next to her.

You must be open to different ideas. 

You must communicate well with everyone, including: 

3 Hireup users pointing to themselves.
  • Hireup users
3 support team members pointing to themselves.
  • Hireup support team members
A diverse group of people sitting and standing.
  • the Hireup community.

What other things should support team members do? 

Follow our policies 

A group of three people. There is a thought bubble above them with a tick in it.

We write our policies to help support team members understand how to do their job. 

A large group of people smiling with thumbs up.

Our policies will help our Hireup community feel supported. 

A man with his thumbs up. There is a document that says policies on it.

Support team members must follow all the policies that apply to them. 

A woman with her hand raised. There is a speech bubble with the information icon in it.

They can ask us for more information about our policies. 

Following the NDIS Worker Code of Conduct

Map of Australia. Inside it is a group of people with different disabilities.

The National Disability Insurance Scheme (NDIS) is a way to support people with disability around Australia. 

A woman holding a clipboard. On the clipboard it says NDIS Code of Conduct.

The NDIS Code of Conduct protects people with disability who take part in the NDIS. 

A man with his thumbs up. Next to him is a document that says NDIS Code of Conduct.

Support team members must follow the NDIS Code of Conduct. 

A woman with her hand on the shoulder of another woman.

We will support them to follow the NDIS Code of Conduct. 

Icon of a computer. On the screen it says NDIS Code of Conduct.

You can read the NDIS Code of Conduct on the NDIS Quality and Safeguards Commission website. 

Website address icon.

www.ndiscommission.gov.au/about/ndis-code-conduct

A man holding a poster labelled 'Victorian Code of Conduct' with a map of Victoria.

Support team members in Victoria must also follow the Victorian Code of Conduct. 

A woman with disability points to herself. Next to her is a safety icon.

The Victorian Code of Conduct protects people with disability when they use supports and services. 

Icon of a computer. On the screen it says Victorian Code of Conduct.

You can read the Victorian Code of Conduct on the Department of Families, Fairness and Housing’s website. 

Website address icon.

www.providers.dffh.vic.gov.au/ code-conduct-disability-workers

Word list

An icon of a person crying.

Abuse 

Abuse is when someone: 

  • treats you badly 
  • hurts you. 
A woman points to a computer. It says account on it.

Account Managers 

An Account Manager is someone who looks after a Hireup user’s account. 

A school boy and girl are pointing and laughing at another school girl who is holding up her book to protect herself.

Bullying

Bullying is when someone says or does something to make you feel bad over and over again.

Code of Conduct 

A Code of Conduct is a list of rules about how everyone should behave. 

A montage of 2 images. The first shows a man with his hand raised and a sad face icon. The second shows a document labelled 'Problem' with a tick on it.

Complaints 

A complaint is when you tell someone about: 

  • something that has gone wrong 
  • a problem you want fixed. 
A man with his thumbs up.

When someone gives you consent, they say its’s okay for you to do something. 

A group of people are pointing at another person using a wheelchair. The person in the wheelchair has her arms folded and looks sad.

Discrimination

Discrimination is when someone treats you badly because of something about you that you can’t change.

A woman is sitting down and holding her hand up to signal stop to a man who is behind her. He is resting his hand on her shoulder.

Harassment

Harassment is when someone treats you in a way that makes you feel uncomfortable.

A montage of three images. The first shows a woman with her thumbs down. The second is of a person who is badly hurt. The third shows an icon showing risk.

Incident

An incident is when:

  • something bad happens
  • someone gets badly hurt
  • someone is at risk of getting hurt.
A large group of people smiling with thumbs up.

Inclusive 

When something is inclusive, it means everyone can take part. 

A group of different people to show each letter of LGBTQIA+

LGBTQIA+ 

LGBTQIA stands for lesbian, gay, bisexual, transgender, queer and questioning, intersex, and asexual. 

The ‘+’ is for people who are part of the LGBTQIA+ community but don’t talk about themselves using a word from this list. 

Map of Australia. Inside it is a group of people with different disabilities.

National Disability Insurance Scheme (NDIS) 

The NDIS is a way to support people with disability around Australia. 

An icon of a person upset, sitting alone on the floor.

Neglect 

Neglect is when someone doesn’t help you or care for you in the way they are supposed to. 

A man holds a clipboard that says plan.

Policies 

A policy is a plan for how we should do things. 

Policies are where rules come from. 

A woman holding out her hand to say stop

Prevent 

If you prevent something, you stop it from happening. 

Icon of a document with Principles on it.

Principles 

Our Code of Conduct is based on some important ideas. 

We call these principles. 

A person being restricted, and a lock icon.

Restrictive practices 

Restrictive practices are actions that stop people from: 

  • moving 
  • doing what they want. 
A group of people in a circle with their hands together.

Support team members 

Support team members are people who: 

  • provides supports or services to Hireup users 
  • helps them reach their goals. 
A montage of two images. The first image shows a group of people walking and talking outside. The second shows a picture of a man with a disability cooking dinner with help from his support worker.

Support worker 

A support worker is someone who helps people with daily activities so they can: 

  • live a full life 
  • do things on their own.